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Extreme Networks offers a comprehensive set of channel service programs designed to help partners gain a competitive edge by enhancing service capabilities and enabling implementation and delivery of services helping increase revenue and customer satisfaction. PartnerWorks service solutions are for partners desiring to provide customers the partner's own brand of value-added service and support offers, but who require technical support escalation and hardware replacement options from Extreme Networks to fully support customer networks. In the PartnerWorks Program support model, partners remain the primary point of contact for end customers, selling and delivering partner-branded service while having access to Extreme Networks technical expertise, software support, and logistics infrastructure. PartnerWorks partners must meet stringent certification and qualification standards, as well as demonstrate ongoing performance relative to the ability to sell, renew, and deliver high-quality services under the partner's own brand. Partners participating in the PartnerWorks Program may also resell ExtremeWorks to expand their geographical reach and to complement the partner's technical expertise on the full Extreme Networks product line. To help Extreme Networks partners provide a high level of support to the end customer, Extreme Networks offers a suite of support elements as part of its PartnerWorks Program solution, including access to the: - Operational & Application Software Updates and Upgrades - Global Technical Assistance Center (GTAC) - Extreme Networks support web site - Advanced hardware replacement or Return and Replace hardware replacement options - Onsite technical support services
PW Return & Replace, 1YR, (BR-MLXE-16-DC)

Manufacturer Path: Extreme Networks / Services / Warranty Upgrade/Enhancement / Warranty Upgrade/Enhancement / Extreme Partner Works Services